The Future of Books Essay Example for Free

The Future of Books Essay The past decade has seen the unparalleled development of electronic devices. And the subversive popularity of e-books plays a crucial role in this process. Nowadays, it’s quite common to see a portable iPad instead of piles of heavy books in a teenager’s backpack. An increasing number of people prefer to tap on screens rather than turn paper pages. Because of this mounting craze, some people anticipate that with the looming momentum e-books will ultimately take the place of traditional print books and dominate the market, which has stirred up a heated debate. From my point of view, I really doubt such a pessimistic judgment of the outlook of paper books. People have been using paper books for thousands of years. In gratitude to paper books for initiating us into the world of knowledge, we have formed a deep-rooted attachment to them, which stays on inwardly all the while. So it’s hardly feasible to abandon this habit radically. Actually, paper books have already become a part of reading itself. How can you let those ardent readers who will go through fire and water for paper books give up the smell of ink and the touch of papers? Nevertheless, those manufacturers salivating over prospects for e-books keep telling us there are a sizable number of advantages in order to plunge customers into the craze and boost sales. But if you consider their recommendations carefully, you can uncover that e-books are not completely ideal choices. Firstly, they say that e-books are much cheaper. Apparently, they make no mention of the fact that e-readers are expensive. What’s more, let’s take iPad as an example. Apple Inc has already shipped three generations of iPad. So a lot of consumers keep trading up almost annually regardless of the high price, which amounts to a waste of money to some extent. Secondly, some people say that e-books own better portability. In most cases, however, we only need to carry one or two books with us, which is not that inconvenient. On the contrary, e-readers can be targets of theft and batteries are readily dead, which will afflict users a lot. But traditional books are devoid of these problems. Last but not least, there are really too many distractions on e-readers, which may make us sink into other entertainments and use e-readers secondarily for reading, not to mention its harm to our eyesight. All in all, I believe with the craze simmering down, people will smell the coffee and find that e-books cannot hold a candle to paper books in many ways and make their sensible decisions by choice. E-books won’t emulate traditional books and take charge of the whole market. We won’t pine for the passing golden age of traditional books in that they will be always there waiting for us.

Public Speaking Anxiety for ESL Students

Public Speaking Anxiety for ESL Students Findings The purpose of this research is to determine the primary factors of public speaking anxiety and speaking English as a second language amongst students from LG221 and LG241. Besides that, to check upon the gender differences between these students when it comes to public speaking anxiety, whether gender differences have an impact towards the level of public speaking anxiety. Last but not least to find out the relationship between students’ public speaking anxiety as well as fears for negative evaluation by their peers and educators. Upon completion of both the questionnaires, the data was tabulated and analyzed by calculating the mean values in order to obtain needed information. In addition to finding the connection between students’ public speaking anxiety together with their fears for negative evaluation, Karl Pearson’s correlation method is used. Result Figure 4.0 illustrate the demographic data of this research. Samples for this research consist of students of Bachelor of Applied Language Studies (Hons.) Malay Language for Professional Communication, also known as LG221 and LG241 of MARA University of Technology (UiTM), Shah Alam. Participants are at the ranging of 20 to 24 years old. The total numbers of participants are 50 students consisting of 27 male and 23 female. Figure 4.0 Factors of Public Speaking Anxiety (PSA) To determine the underlying factors behind both male and female students public speaking anxiety, factor analysis was accomplished on the of the 34 item in the PRPSA questionnaires. All 34 items are then characterized onto six different factors that are related to making public speaking. These six factors are as followed: Positive speaking perceptions. Emotional effects of speech anxiety. Physical effects of speech anxiety. Lack of preparation. Feeling vulnerable. Perfectionist. Out of 34 items in PRPSA, 12 items are put into the first factor which was labelled positive speaking perception (Factor 1). Items loading on this factor pertained to the positive feeling a person has during the preparation and actual speech presentation. Students with this kind of attitude tend to have little or no problem when giving a speech. Besides that, six items are put into the second factor which was labelled emotional effect of speech anxiety (Factor 2). Items loading on this factor pertained to the supposed emotional consequences a person feels during the preparation of the speech, as well as when asked to give a speech. The third factor is labelled physical effects of speech anxiety (Factor 3) with six items loaded into it that pertained to the supposed physical consequences a person feels during the preparation of the speech. The fourth factor is labelled lack of preparation (Factor 4) and is loaded with three items from PRPSA. These three items pertained to the perceived consequences of insufficient speech preparation. Meanwhile, the fifth factor is labelled vulnerability (Factor 5) with four items put into it. Items loading on this factor pertained to the perceived feeling of helplessness during the preparation of the speech. Lastly, the sixth factor is labelled perfectionist (Factor 6) with three items from the PRPSA that pertained to the supposed consequences of being perfectionist. The mean value of each items scored by both male and female students as well as the total mean value were calculated to check upon the real reason to the occurrence of public speaking anxiety amongst students as well as to distinguish the differences in public speaking anxiety between the two gender as shown in Table 4.0. Table 4.0 Within these six factors of the PRPSA that has been characterized, the factor Emotional effects of speech anxiety scored the highest with a mean of 3.52. Although the result is moderate, it still shows that most students tend to have public speaking anxiety because they have a sense of nervousness together with uneasiness when giving a speech and this can negatively affect students’ speech by making them seem unsure about what they are saying. The next factor resulting in students’ public speaking anxiety is Perfectionist with a mean of 3.13. Students who are considered themselves perfectionists tend to have a tendency to set standards that are so high that they either cannot be met, or are only met with great difficulty. Perfectionists tend to believe that anything short of perfection is horrible, and that even minor imperfections will lead to catastrophe. This is followed by the third factor which is Vulnerability. Factor vulnerability scored a mean of 3.13. This factor shows that students think about an upcoming encounter negatively and may intensify feelings of anticipatory anxiety associated with the encounter. Besides that, speakers’ will also have depressive thoughts about their speech and this may contribute to public speaking anxiety before, during, and after a speech performance which lead to them believing they will not succeed when giving a speech. Factor Lack of preparation is found to be factor number four with a mean of 2.93. The level of preparation determines the level of students’ success in giving speeches. Most students hardly prepare enough for their speeches. This is often because they do not start their preparation early as to why they resort to a last minute approach, which then lead to them feeling unprepared and unready for a speech. The final factor that leads to students having public speaking anxiety is Physical effects of speech anxiety with a mean of 2.89. Speech anxiety can overwhelm the senses, the thoughts, as well as the body. Some of the common symptoms of speech anxiety include shaking, sweating, butterflies in the stomach, dry mouth, rapid heartbeat, and squeaky voice. The first factor which is Positive perceptions towards speech anxiety is not an underlying factor to students’ public speaking anxiety. This factor is actually the opposite of it. Positive perceptions towards speech anxiety factor scored a mean of 3.34. This proves that students’ public speaking anxiety is not that serious. However these students need improvement as it is hinted that students are still not that keen towards the importance of English speech proficiencies. More importantly, it is known that the students still felt uncomfortable and unsure of their own potentials and that that they are still not capable of handling themselves during speeches. Gender Differences in Public Speaking Anxiety On the other hand, to determine whether there is a difference in public speaking anxiety between male and female student, the mean value for PRPSA of each gender is distinguished. Results are as shown in Table 4.1. Table 4.1 The above table revealed that although both male and female students fell in the moderate level of PRPSA, female students tend to have a higher public speaking anxiety level as their mean value is bigger as compared to the male students. On Figure 4.1, it can be seen on which aspects students, whether male or female, face their difficulties when giving a speech. This figure is based on the factors that have been deducted from PRPSA. Figure 4.1 Despite the female students monopolizing all factors, there are some items from PRPSA that the male students scored higher mean values as compared to the female students. Examples of these items include; Statement 13: â€Å"I am in constant fear of forgetting what I prepared to say.† From the statement above, 28 out of 50 students agreed to it with 16 of them being male students. It can be concluded that male students experienced more anxiety compared to male respondents in terms of forgetting to say things they know even though the result is quite similar. Statement 30: â€Å"During an important speech I experience a feeling of helplessness building up inside me.† On the hand, 17 out of 50 students agreed to statement above with 10 of them being males students while the other 7 are female students. In this statement, it can be said that the male students can still be nervous and more anxious compared to the female students. For the gender differences in public speaking anxiety, it can be indicated that both male and female students are equally anxious when involve in giving speeches although the male students show less significant anxiety as compared to the female students. Correlation between Public Speaking Anxiety and Fear of Negative Feedback In order to determine the correlation between two variables and they are students’ public speaking anxiety together with their fears of negative feedback, Karl Pearson’s Correlation Coefficient method is being used. Karl Pearson’s Correlation Coefficient In statistics, the Pearson product-moment correlation coefficient (r) is a common measure of the correlation between two variables X and Y. When measured in a population the Pearson Product Moment correlation is designated by the Greek letter rho (Ï ). Whilst computed in a sample, it is designated by the letter r and is sometimes called Pearsons r. Pearsons correlation reflects the degree of linear relationship between two variables. It ranges from +1 to -1. A correlation of +1 means that there is a perfect positive linear relationship between variables whereas a correlation of -1 means that there is a perfect negative linear relationship between variables. A correlation of 0 means there is no linear relationship between the two variables. Correlations are rarely if ever 0, 1, or -1. The result of the correlation could indicate whether correlations are negative or positive. Mathematical Formula: The quantity r, called the linear correlation coefficient, measures the strength and the direction of a linear relationship between two variables. The linear correlation coefficient is sometimes referred to as the Pearson product moment correlation coefficient in honour of its developer Karl Pearson. The mathematical formula for computing r is: n = number of pairs of scores ∑xy = sum of the product of paired scores ∑x = sum of the x scores ∑y = sum of the y scores ∑x ² = sum of squared x scores ∑y ² = sum of squared y scores The strength and significance of the coefficient. The following general categories indicate a quick way of interpreting a calculated r value: Results for the relationship between public speaking anxiety and fear of negative feedback were displayed in a graphical representation Figure 4.2. From the table 4.2, it can be seen that the result showed a weak correlation between the students’ public speaking anxiety and their fear of negative evaluation as it only scored 0.256. This proves that the relationship between two variables is weak and not very significant. Table 4.2 Figure 4.2 The mean value for fear of negative evaluation score was 51.5. This demonstrates that the average for fear of negative evaluation level is in moderate level. However, out of 50 students that answered the questionnaire, 9 students fell on the high level for fear of negative evaluation, 27 students are on the moderate level while the remaining 14 students have low level for fear of negative evaluation as illustrated in Figure 4.3. Figure 4.3 The students average anxiety level also fell on the moderate level that is at mean value 106.02. From the 50 students that answered the questionnaire, none of the students fell in highly active category. Meanwhile, 94% of the students are in the moderate category while the remaining 6% are in the low category. This can be illustrated as shown in Figure 4.4. Figure 4.4

Social Policy Development In Education

Social Policy Development In Education Introduction This essay discusses influences of social policy development in education over the last 30 years. It also discusses the impact of these policies in relation to social exclusion, inequality and poverty. Throughout the post-war period, there have been many attempts to reform the UK education system, often with an explicit intention to raise standards and make it more productive. Notable reforms have included a nationally prescribed curriculum, vigorous attempts to raise participation in post-compulsory schooling and the introduction of tuition fees for higher education. In addition to concerns about widening access and educational inequality, in the 1980s there emerged widespread fears about poor and falling standards in UK education system (Machin and Vignoles, 2006). Specifically, there were concerns that too many individuals were leaving school too early and with little in the way of basic skills. Examination underachievement had also been recognised by education policy-makers as a particular problem (ibid). In the light of these concerns, successive Conservative governments in the 1980s and 1990s increased the pace of reform and introduced so called market mechanisms into the UK education system, in an attempt to force schools to raise standards. The move towards a quasi-market in education, was kick started by a significant piece of legislation the 1988 Education Reform Act which not only introduced the market reforms discussed here, but also the National Curriculum. At the last election, Labour swept to power on the catchphrase education, education, education however, according to (Wood, Jaffrey Troman in Fielding, 2001) there has been widespread disappointment in New Labours education policies, which on the whole have not steered too far wide of those put in place by Margaret Thatcher. David (2003) also agrees with this notion but argues that New Labour continues to develop educational policies on excellence, introducing notions of social exclusion and inclusion and identifying policies specifically to tackle issues of poverty through education. It may therefore be argued that raising education standards for all is important not only to the success of a modern economy but also to the creation of a socially just society. Since the 1990s, New Labours political values have shared many neo-liberalism characteristics especially in moving what has been called a post-welfare society. In implementing many of their education policies, they have continued with an emphasis on moral values, individuality and personal responsibility (Jones, 1996, pp.17-18). However, David (2003, p.356) argues that New Labour redefines such notions on an individual basis rather than on the basis of social groups, such as social class or those economically disadvantaged on the basis of family circumstances. This raises a question about fairness of opportunity in education for some social groups, for example Black and Minority Ethnic (BME) groups face additional barriers to inclusion relating to their ethnicity and are disproportionately likely to perform poorly and suffer exclusion, including; employment, educational out comes, truancy and school exclusions (SEU, 2004). It may be argued that few of the policy developments in education have had issues of equality of opportunity uppermost or explicitly on the agenda. The driving force behind policy making may therefore have been more to do with value for money and quality assurance but largely due to political influence. In addition, the public sector is more exposed to political direction and scrutiny than the private sector; public policies in education stipulate the conditions under which schools must operate. However, according to Kemmis (1990) many of the changes in educational policies over the past thirty years or so, have been due to the political work of organised social movements exerting considerable pressure for change, with calls for action on poverty, women inequalities, minorities and people with disabilities leading the government to formulate policies and programmes in education which sought to provide equality of educational opportunity. He further notes that these movements were dis satisfied with the role that education plays in the maintenance of the existing social order. Showing that, people are no longer prepared to leave policy making to politicians and bureaucrats. They wish to be involved in the steering of policy processes. For example the feminist movement will not permit issues of gender inequality in education to drop off the policy agenda. Similarly, BME groups want a direct say in the policy making process. Thus the language of educational policy, according to Kemmis (1990), is linked to political compromises between competing but unequal interests. Secondly, Changes in social attitudes towards authority, particularly among young people, have also created new pressures for education. As (Willis 1990 cited in Taylor, Fazal and Rizvi, 1997. P.4) has argued, students brought up on the cultural values of the globalised mass media are unlikely to be comfortable with the requirements of bureaucratically defined regimes of discipline. Such cultural and attitudinal changes have demanded policy shifts in education. Alcock (2008, p.198) states that social policy development is also closely dependent upon the economic structure of the society and upon the economic growth within it. While, Blakemore and Griggs (2007, p.147) state that due to economic pressures, the government abolished free tuition and instead passed the Teaching and Higher Education Act that requires students to pay tuition fees. As a consequence, there has been an increase in the number of English students choosing to attend Scottish and Welsh universities to avoid tuition fees. On the other hand, the youth labour market has led to calls for educational policies designed to ensure greater retention in senior secondary schools and curricula that are more vocationally responsive; leading to the Education Maintenance Allowances (EMA) subsidy for 16 to 19 year olds. Evaluation of EMA suggests substantial impact from the subsidy that overall, educational participation post 16 was 4.5 percentage points higher than before (Dearden et a l., 2005). Political, economic and social influences have not however been the only factors responsible for changing policy in education. Technological changes may also have demanded revision to educational policy, and in particular to curriculum priorities and teaching styles. With ever emerging new technologies changing partners of everyday life, then education cannot remain oblivious to these changes. Governments have been quick to invest large amounts of money in the teaching of Information Communication Technology (ICT) in schools and lifelong learning programmes. The introduction of new educational policies should primarily be to address personal and academic development and ultimately provide a more equitable education system for all. However, the Department for Education and Skills (DfES) (2006) stated that the impact of educational services not always able to meet individual needs has over the years disproportionately affected particularly groups of BME young people, which is recognised in the Every Child Matters (ECM) consultation paper, as it asserts that: teenagers from some BME groups face greater challenges than others in growing up (Youth Matters: Green Paper. 2005:13). The impact of poor service delivery to BME young people is compounded by the fact that minority ethnic population is over represented in almost all measures of social exclusion (ODPM, 2003) and their poor socio-economic position is closely associated with low educational attainment. This in turn impacts on their prospects to gain employment which in turn often results in being drawn into a life of crime. African Caribbean young men in particular are over represented at every stage of the criminal justice system (Graham in Sallah and Howson, 2007, p 176). One could argue that in fact the education system has systematically ensured that Black young people do not succeed (Richardson, 2006). This is not surprising as it has also been acknowledged that the British education system has also failed or lowered the aspirations of the poor and or White working class people (Sewell, 1997). This is particularly important in that, poor achievers are most obvious amongst the poor and disadvantaged. For example, high socio-economic groups appear to have better information on, and understanding of school performance, via league tables (West and Pennell, 1999). Whether parents act on this information, choosing for their children to attend the best schools, then there is a clear tension between strategies to raise standards and policies to reduce inequality. Soci o-economic background also relates to school quality and pupil performance via peer groups. For example, attending a school with very few children from lower socio-economic groups is highly beneficial academically speaking (Feinstein, 2003). If parental choice leads to greater socio-economic segregation across schools, such peer group effects may further reinforce social exclusion. The motivation behind the introduction of the market reforms was to raise standards and achievement, rather than issues related to inequality. The evidence on the impact of these reforms on childrens achievement is minimal, however, empirical evidence from the USA (Chubb and Moe, 1990) is supportive of the view that decentralised schooling systems can produce better results, measured in terms of educational outcomes (Hoxby, 2000). Evidence for the UK by Bradley et al (2001) found that schools with the best examination performance grew most quickly and that, increased competition between schools led to improved exam performance. Gibbons, Machin and Silva (2005) report little evidence of a link between choice and achievement, but find a small positive association between competition and school performance. However, they attribute this to school location or pupil sorting. Evaluating the impact of nationally introduced education policies and the impact of continual vocational systems is not easy according to Machin and Vignoles (2006). Perhaps the best way to evaluate new qualifications is to consider their labour market value, since this reflects the demand by employers for this type of qualification and the skills embodied in it. The evidence is that NVQs and indeed GNVQs, have minimal economic value in the labour market (Dearden et al., 2002). In particular, NVQ2 qualifications may actually have a negative impact on individuals wages, in many sectors of work. Higher Education (HE) in the UK is viewed as a success story, with continually rising participation in HE since the late 1960s. However, there have been concerns about who is accessing HE. Evidence by Machin and Vignoles (2006) showed that during the last fifteen years, participation in HE had largely been the preserve of the higher socio-economic groups in the UK. Furthermore, there is evidence that the gap in HE participation between richer and poorer students actually widened, at least in the mid and late 1990s (Blanden and Machin, 2004). Contrary to what many believed before the expansion of higher education, the expansion appears to have actually acted to increase educational inequalities, so that a greater share of HE participants is from well off backgrounds (ibid). It may be argued that although poorer students are more likely to go on to higher education than they were in the past, the likelihood of them doing so relative to their richer peers is actually lower than was the case in earlier decades. Furthermore, tuition fees introduced by labour in 1999 leave poorer students with huge debts to pay on graduation. Conclusion This essay concludes that, educational policies do not emerge in a vacuum but reflect compromises between competing interests expressed by the dominant interests of capitalism in the one hand, and the oppositional interests of various social movements on the other. While it is true that some policies are responses to particular social changes, it is also the case that these changes may themselves be represented in a variety of different ways and accorded contrasting significance. Educational policy initiatives may thus be viewed as responses to the struggle over particular constructions of social political, economic and cultural changes. However, the evidence of positive impact of the reforms on the poor, minorities and the socially excluded is minimal. In this way, it can be concluded that the state is not neutral and politically driven with respect to the changes occurring in education, as its own interest in sponsoring some changes and preventing others is reflected in policy deve lopment.

normandy :: essays research papers

A Day in June: The Invasion Of Normandy   Ã‚  Ã‚  Ã‚  Ã‚  Green water splashes aboard the small wooden landing craft soaking the men inside with cold salt water. The nearing of exploding shells sends fright and adrenaline pumping through their veins. As the beach draws closer officers begin to bark out orders over the sound of gun fire. The landing craft stops with a jolt and the loading ramp slams down on the wet sand. Bullets come whizzing by cutting down the first three rows of soldiers. The remaining men jump over the sides and plummet into the murky water, hoping to get ashore alive. The invasion of Normandy could be the turning point of the war in favor of the Allies or it could be the rise of Nazi Germany and the beginning of a fascist era.   Ã‚  Ã‚  Ã‚  Ã‚   June 5, 1944: the Buildup   Ã‚  Ã‚  Ã‚  Ã‚  Around 3:30 a.m. General Dwight D. Eisenhower walked into his headquarters in a mansion on the southern coast of England. In a few short moments he would have to make one of the most influential decisions of World War II. Should the Allied forces invade Nazi occupied France at Normandy or not? He consulted with his fellow officers on the matter, and after ten minutes of pacing around the room he gave the go ahead. Within hours an armada of 5,000 Allied ships was making its way toward Normandy France. Along with this armada the 82nd and the 101st Airborne Divisions were up in the air ready to be dropped behind enemy lines. Little did they know the two divisions would loose up to seventy percent of their men and be dropped as far as ten mile away from their drop zones. As was part of the plans U.S. and British bombers were to go ahead and drop bombs on key targets, but most of the bombs missed or did little damage to the concrete block houses.   Ã‚  Ã‚  Ã‚  Ã‚  After this the two airborne divisions would go and be dropped behind German lines to help out the forces on the beach, this help never came. Then Rangers and other troops would storm ashore and take the beaches. In the invasion of Normandy some 150,000 troops landed on the beaches. The objectives of these men was to take the five Normandy beach heads. The beaches Utah, Gold, Sword, and Juneau were all taken by the British and Canadian troops. The biggest and most heavily armed beach, Omaha, was invaded by U.

‘Gilmore Girls’ TV Show Getting Back :: Gilmore Girls Television TV Essays

‘Gilmore Girls’ TV Show Getting Back â€Å"Once a good show loses its way, can it ever truly regain it?† As I read that first sentence, I wondered what they were talking about, I didn’t know that one of my favorite shows; Gilmore Girls, wasn’t doing too good. As I read on, I saw that there are many daytime shows not doing as good as they used to. The West Wing is doing better than it was the past couple of seasons but its not as good as it was when it first came out. The writer compares crying because the show was so good when it first came out, to crying now because it’s not as good as it used to be and viewer miss that. As television shows run through the years, they change, obviously the plots have to change as the characters change and the years go by. The author starts the article by introducing other television shows that are also having trouble with making their plots interesting enough so that their audience keeps watching. The author explains that although the shows are still good, they are not as good as they used to be and that they could use a little something to improve the shows. Although he doesn’t specify what the shows need, he does say that â€Å"a down season for The Sopranos is still better than almost anything else on TV.† The author used pathos by showing his emotions to how different shows are doing. At the end of the article, he says that his â€Å"relationship with the Gilmore Girls is by no means over-good TV relationships are too hard to come by for that.† In other words, just because the series was doing bad and now that it is finally getting better, doesn’t mean he should just stop watching the show, the fact that the show is getting better, should tell any person that it’s worth watching again. Some background on the characters and the show will help you understand what the article is really saying. Gilmore Girls is about a mother, Lorelai , who had her daughter, Rory, when she was sixteen. Lorelai’s parents are very well off, meaning rich, they pay for Rory’s schooling and because of that, they make Lorelai and Rory come to their house for dinners on Friday.

Mary Shelley Essay

   I don’t think the reader feels sorry for Victor because if he hadn’t have rejected the monster in the first place he wouldn’t have been in that situation. In the era the book was written, people were beginning to question God’s existence. Should God be the only creator of life? Should the power of science be able to create people? We found out the answer to this in Frankenstein. Victor tried to create the monster using scientific knowledge and succeeded. However, the end result of the monster was horrific. He was lonely, had no friends, and resorted to killing people. This proves science can not create life and make them fit into the human race. Only God can achieve this and that’s the way it should stay. I think the reader sympathizes for the monster because the monster didn’t choose to live, Victor did it for him and he only needed somebody to love. ‘I collected the instruments of life around me that I might infuse a spark of being into the lifeless thing that lay at my feet. ‘ This quote shows he was searching for something to bring the monster to life, and that it was his decision to do this. At different stages in the story, Victor and the monster are both altruistic and egotistic. To start with, Victor is very altruistic. Whilst developing the monster he was very focused and in some way addicted to his creation. He became increasingly tired and unhealthy as he wasn’t looking after himself properly. ‘Sometimes I grew alarmed at the wreck I perceived. ‘ This shows he didn’t even realise how he was treating himself, and he was ‘alarmed’ when he realised. This proves he started off to be very altruistic, thinking of others before himself. At the same time he could be egotistic. He didn’t think of the monster’s feelings, and just focused on achieving his goal, not thinking of the consequences there were to come. Victor claims he was doing it to be ‘useful to my fellow beings. ‘ His mother actually sparked the idea and fame and fortune drove him. So he ended up doing it for himself. The monster starts off to be altruistic as he befriends the family and helps them and generally doesn’t focus on just himself. He makes adult suggestions unlike Victor who has stubborn childish responses. Victor could have offered friendship and love, but does the complete opposite making him extremely egotistic. However as the story continues it all changes dramatically and Victor and the monster almost swap places. Eager to love and to be loved, the creature is not born evil. Society makes the monster become egotistical. As society keeps on rejecting him, he becomes more and more egotistic and doesn’t really care what anyone else thinks anymore. The monster wanted what Frankenstein and so many other humans had and took for granted – a place to belong. Loneliness and isolation motivated the monster to turn to destruction. However, this was through no fault of his own. Victor was the first one to reject him therefore, it’s mainly his fault. When this starts to happen, I think the reader feels sorry for the monster, as he had no other choice but to do this, and become egotistic. On the other hand, Victor becomes more altruistic and begins to think of others. When the monster starts to kill people close to him, I think he realises he needs to do something. Victor does decide to make the creature a bride which was very altruistic, but turns against the idea. Elizabeth, Victor Frankenstein’s foster sister, plays a crucial part of Frankenstein. Since Victor’s mother died, Elizabeth played the ‘mother’ role and was adored. ‘Everyone loved Elizabeth. ‘ At many points in the story Victor is saved by the love of Elizabeth. On Frankenstein’s wedding day, his creature, the monster kills Elizabeth. Her beauty and innocence are greatly emphasized which takes away a lot of sympathy for the monster. When Frankenstein’s father knows that she was killed, he dies a few days later. ‘What then became of me? I know not; I lost sensation, and chains and darkness were the only objects that pressed upon me. ‘ This shows Victor doesn’t want to live anymore and doesn’t take any notice of the world around him. He didn’t have anything to live for, except to get revenge on the monster he’d created. ‘How I have lived I hardly know; many times have I stretched my failing limbs upon the sandy plain and prayed for death. But revenge kept me alive. ‘ So Victor decides to find the monster and searches for him. He tracks the monster ever northwards into the ice. He then freezes to death and dies, and when the monster finds this out he kills himself. At this point you sympathize for mainly Victor as he never got his revenge but also the monster, as he had such a horrific, lonely life. To conclude there are many different times in which the reader feels antipathy and mainly sympathy for the monster in Frankenstein, which shows he wasn’t treated well at all.

Management of Pt.Asuransi Jiwasraya

INTI College Indonesia| Organization and Management| PT. Asuransi Jiwasraya| | Jessica Khou, Afifa Jindan, Jocelyn Halim| 3/8/2013| Mr. Jonny Wiguna Jl. Ir. H. Juanda No. 34, Jakarta Pusat 10120, Indonesia 8 March 2013 Dear Mr. Jonny Wiguna, Presented to the commissary of this organization, this is a managerial report for the period of 2012-2013. As requested in a meeting conducted on February 2013, this is a report of the managerial status of this organization as observed during the present year.This report consists of matters regarding the management theory used to conduct the business, the environment surrounding the organization and inside the organization itself, defining the structure of the organization's employees as well as their determined tasks as well as the regulation of activities in the organization. Also discussed in this report are the management strategies currently applied by the organization and what is observed to be motivating for the employees in the organizati on.Following all the observed and described matter, this report also includes several suggestions that, as the writer of this report believe, will be beneficial in terms of the optimization of performance of human capital and allocation of resources. ______________________ (Claire Afifa Halim) 8 March 2013 EXECUTIVE SUMMARY The report provides an analysis of the management of the PT. Asuransi Jiwasraya. It addresses the issues related to the current management system and provides an information of how the company is in relation to its environment.The report also consists of recommendation regarding the improvement of the current management system in order for the company to reach its current goal. Analysis is completed by observing the activities and achievements of the company in the latest years of its business. To find out the general management form of the company, identification of the theory that most resembles the current management system is conducted. As a result of the obs ervations, it can be summarized that the company has an overall supporting environment for its business.The model of management used closely resembles Max Weber’s management theory and therefore the company’s structure and jobs are clearly defined and allows the company to be developing in its professionalism. PT. Asuransi Jiwasraya has also applied good motivational   methods that allow it to create good relationships between the employees of the company. However, as observed by the writer of this report, the growth of the company is not at its maximum potential.Several factors that is found to be holding the company back are the lack of promotional effort, loss of flexibility (initiative) and personal motivation of the employees due to the current management system used, inability to utilize technology effectively, limitation of growth space because of the limitation of target market and the fact that the company has not yet responded to one of the major insurance need of Indonesian. Recommendations made for the company thus include: 1. To create a syariah based insurance service for the Muslim majority of Indonesians 2.Focus more on each individual employee to develop the quality of workforce 3. Use technology in its effort to market the product 4. Increase the budget allocated for promotion and increase the frequency of promotion such as through the use of billboard, magazines and online advertisements 5. Become more globalized to reach their long-term organizational goal of being recognized globally TABLE OF CONTENT 0. 1 Introductions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 0. Company Backgrounds†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 2 0. 3 Management Theory†¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 3 0. 4 Company Environment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4 0. 5 Organizational Structures†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 0. 6 Motivation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 0. 7 Strategic Management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ . 8 Conclusion and Recommendation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 0. 9 List of References†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 0. 1   INTRODUCTION 1. 1 Authorization This report is made in order to give further feedback for the company called PT. Asuransi JIwasraya. 1. 2 Limitations Because we don’t have a chance to visi t 1. 3 Scope of Report This report will cover several detail points, such as management theory that been use by PT.Asuransi Jiwasraya, the company’s environment, it’s also show the organization structure inside PT. Asuransi JIwasraya with their job description, and we also going to explain about the motivation inside the company, and the strategic management process that have been use by the company, we also included our recommendation to increase the effectiveness and efficiency of company management system. 0. 2   COMPANY’S   BACKGROUND Pt. Asuransi Jiwasraya is a life insurance company that has been established since the year 1859. The motto of the company is â€Å"secure your life†.PT. Asuransi Jiwasraya's vision is to â€Å"become a trusted and preferred company to provide a solution for insurance needs and financial planning. â€Å"(http://www. jiwasraya. co. id/static. php? cat_id=1&id=8&lang=id) It focuses on providing life insurance for customer and helping customer make financial plans in accordance to the developing environment where making financial decisions become more challenging. The company is owned by the governments and is a trustworthy company that has been a preferred insurance provider by several big companies.Although it is already big itself, the company faces competition and is trying to become one of the five top insurance company in Indonesia and even tackles competition from the global market. To do this the company focus es on improving the effectiveness and the efficiency of the work by improving the quality of workforce, technology and by trying to reach segments that have not yet been reached previously. New products are always developed in order to meet the ever-changing needs of customers. PT.Asuransi Jiwasraya develops its professionalism in the business and has currently won several awards including a Superbrand award for the category of Consumer's Favorite Brand. Other than that it has also won a World Finance Award for the second time in the year of 2011. In all its business efforts, the organization builds good relationship with both the employees and the society in general through social activities. The company's subdisiaries include: PT. Stannia Binekajasa and Koperasi Karyawan Jiwasraya. 0. 3   MANAGEMENT THEORYThe management theory that have been used by PT. Asuransi Jiwasraya, as observed, can be identified as   Max Weber's theory of management. The management theory of Max Weber is made in the early year of 1900, this management theory are based on the theory of authority structures and relations is based on an ideal type of organization Weber called a (bureaucracy). The bureaucracy that Weber have make should have a division of labor, authority hierarchy, formal selection, formal rules and regulations, impersonality, and career orientation. The goal of weber making his scientific management theory is to make the work activities can be done in the large group. PT. Asuransi jiwasraya is a quite large group. Thus, it uses Weber management theory because allows this company running their business more effectively and more efficiently. PT. Asuransi Jiwasraya encourage workers   to work according to the procedure that the company has made, as evidently shown in the clear roles of several department that are specified in its website. The company has made a structure of work for individual departments so as to increase efficacy and efficiency and reduce redundan t effort on issues.Each worker can focus on the task assigned specially to them, so that the workers can work well to satisfy the customers' needs and wants. PT. Asuransi Jiwasraya can be said to have a division of labor as tasks are spread out among the workers. PT. Asuransi Jiwasraya also have a formal selection in selecting people to work in their company, they selected the people based on their technical qualifications. This is because PT. Asuransi Jiwasraya want their workers to be professionals in their scope of work and have the integrity and competence in all the work especially in the field of insurance and financial planning.PT. Asuransi Jiwasraya also have   formal rules and regulation, they have the   standard operating procedure that is clear to all the unit of work, all the workers also have to provisions a minimum level of health of the company (RBC), and all the workers have to listen to the customers, identify, meet and even exceed the customers’ needs as well as anticipating the customers' needs in the future. The workers are also expected to adjust according to the customer’s expectations. PT.Asuransi Jiwasraya also have career orientations where managers are career professionals not owners of units that they manage, sot   in this company the managers make sure that the workers work well to satisfy the customers' needs and wants but the managers is not the owners of what they manage. In PT. Asuransi Jiwasraya the owners are the shareholders. So because of that PT Asuransi Jiwasraya are using the management theory’s of Max Weber because PT. Asuransi Jiwasraya has fulfilled the bureaucracy of Max Weber. The Max Weber's theory is favorable to the company because it allows the company to focus its effort on its clear formal goals.Government's company are also prone to be said as full of corruption, collusion and nepotism; Max Weber's theory of management as a model used by PT. Asuransi Jiwasraya can reduce the chance o f the issues as employees are appointed based on their performance and competence instead of their favorability among the workers. 0. 4   COMPANY’S ENVIRONMENT Environment are divided into two:   micro and macro. According to businessdictionary. com, micro environment is defined as â€Å"factors or elements in an organization's immediate area of operations that affect its performance and decision-making freedom† (http://www. usinessdictionary. com/definition/microenvironment. html) micro enviroment consist of   customers, suppliers, competitors, and pressure groups. 1. Customer. PT . Asuransi Jiwasraya is customer’s oriented there for customer’s are of   significantly   high  importance  to the company. Thus, all the products develop by Jiwasraya is base on specific segmentation of its customer’s the products that are available until now are tailored to meet the needs of these groups of customers: a. Averse investor (example product: JS Plan Dollar) b.Adult with children (example product: Dana Multiproteksi Plus c. People in general (example: Asuransi Kecelakaan Diri) d. Organizations(example porduct: Asuransi Kesehatan) e. Old people (example porduct: Jaminan Hari Tua f. Students (example porduct:JS Prestasi) g. Workers (example porduct: Dana Fleksibel) 2. Suppliers. Managers   must ensure that the daily requirement (supplies) that is needed by the company are sets in the lowest price, and the manager have to ensure that the suppliers delivers the needed inputs right on time.So the managers of PT. Asuransi Jiwasraya have to make sure that all the things that the company needs to keep the company running has been fulfilled by the suppliers, because suppliers not only have to cover up the equipment for the company, also provide the financial and labor inputs, so to keep the performance of PT. Asuransi Jiwasraya , the managers of PT. Asuransi jiwasraya   have to choose   the suppliers wisely, because supplie rs is one of the important things to keep the performance of the company. 3. Competitors.In all types of organizations, profit or non-profit have competitors, and managers cannot afford to ignore the competitors. PT. Asuransi Jiwasraya   also have many competitors, and they can’t change that, but they can avoid the competitors by giving better performance to the customers. Competitors can be a positive influence or a negative influence. A healthy competition encourages businesses to pursue the fulfillment of the needs of customers, thus increasing the quality of product and satisfy customers better.But if company is unable to keep up with the competition in the market by   utilizing all resources, then it may become a bad influence resulting in the fall of the organization as a whole. Example of PT. Asuransi Jiwasraya’s competitors include: PT. Asuransi Jiwa Manulife, PT. Prudential Life Assurance and PT. Asuransi Jiwa Sinarmas. 4. Pressure groups are groups of â⠂¬Å"Non-profit and usually voluntary organization whose members have a common cause for which they seek to influence political or corporate decision makers to achieve a declared objective.The managers must recognize the   special interest groups that attempt to influence the actions of organization. However, it does not seem that the company has any pressure group. The second environment is macro environment. According to businessdictionary. com Macro environment is define as â€Å"The major external and uncontrollable factors that influence an organization's decision making, and affect its performance and strategies† (www. businessdictionary. com/definition/macro-environment. html#ixzz2NSE44Kgp) macro environment consist of: 1. Economic conditions. http://www. worldbank. rg/en/country/indonesia/overview Indonesia continues to make a significant economic growth, in July 2012 the baseline outlooks for Indonesia is 6% and increase to 6,3% on the year of 2013, and because of t hat the country gross national income is rise from $2. 200 in the year of 2000 to $ 3. 200 in the year of 2009. So it also make a good impact for the financial management of PT. Asuransi Jiwasraya. 3. Political conditions http://asean. fta. govt. nz/indonesia-political-situation/ http://directaction. org. au/issue35/currents_undermining_indonesian_political_stability http://www. orbes. com/2009/07/17/indonesia-jakarta-economy-hotels-opinions-contributors-yudhoyono. html Indonesia has a quite stable political condition. Legal rules are established and internal conflicts have currently subsided. Indonesia has also improved in terms of its democracy as the dictatorship of Suharto was ended. Despite different political issues such as corruption and legal reformation, Indonesia was able to tackle difficulties in politics such as the bombing that happened last year. Due to this stability in political environment, companies in Indonesia including PT.Asuransi Jiwasraya enjoy predictable inf luence of law on their business. In other words, any loss derived from legal system fluctuation can be eliminated. The major political flaw of corruption in Indonesia however, does affect the business in a negative way, as it creates a negative perception of any government-related organization in the mind of its citizens. 4. Sociocultural conditions. Every customers have a changing attitudes and response. So managers must adapt their practices to changing expectation of the society, as this value, custom change so managers must also change. PT.Asuransi Jiwasraya is offering a program to make the customers feel secure in every aspect of their life, So the managers' job is to make a new innovation to make the customer more satisfy and feel more secure. So PT. Asuransi Jiwasraya can meet the changing expectations of the customers. In Indonesia, majority of the society is Muslim. This means that there is a need for the company to understand that services, especially a monetary service s uch as insurance has a differentiated regulations to the people of Indonesia, aside of the government regulation. The company should respond to this by giving an appropriately related service. . Technological conditions. The ever increasing complexity and power of technology also affects the organization. All companies in the current era have to be able to take advantage of technology development. This is because it can increase the value of work done. As a part of a society where technology is growing rapidly, PT. Asuransi Jiwasraya has adapted to the technology and utilizes some beneficial technology to help its processes. In the process of communication, for example, PT. Jiwasraya have always tried to apply the latest in communications technology complements the speed and accuracy of service.The technology is called the JL-Indo and V-SAT. Through Indo JL-policy printing process can be done at the branch where the policy issued, while the V-SAT is a communications technology that connects the entire office PT. Jiwasraya both Head Office, Regional Office or Branch Office into a single unit (on line). PT. Jiwasraya use this technology to support for having effective communication environment. Other than that, the company has also taken advantage of the limitless possibility of internet such as through the creation of website and the establishment of e-procurement system. . 0   Ã‚  COMPANY ORGANIZATIONAL STRUCTURES Managers and their job descriptions: Board of Comissioner: 1. Djonny Wiguna 2. M. Sapta Murti 3. Sumiyati 4. Sumyana Sukandar Comissioners are the government’s officials that are in charge of the company as a whole. Comissioners make company regulations and decides on policies regarding external factors of the company such as lands and environments. Comissioners also train and employs people for the managerial positions in the company. (http://www. mrsc. org/subjects/governance/responsibilities. aspx) Board of Directors: . President Director : Hendrisman Rahim The president director have a job to leading the implementation of the management company for the interests and objectives of the company, the president director also have to be the coordinator of all the other members of the Board of Directors in carrying out the duties and authority of the Board of Directors are set out in the Articles of Association, the president director have the responsibility to oversee the Secretariat Division and the Division of Internal Control Unit. 2. Director of Coverage: Hendrisman RahimThe director of coverage have a job to setting the culture of the company, director of coverage also have a job to developing strategy and direction for the company, director of coverage also have a job leading the executive/senior management of the company (including firing and hiring) . 3. Directors of Marketing: De Yong Adrian The marketing director is responsible for the entire operation of company’s marketing department, the director of ma rketing have the responsibility to make the company is known by the customer’s, the directors of marketing also supervises and coaches the company's marketing team. 4.Directors of Finance: Hary Prasetyo Finance Director has overall control and responsibility for all financial aspects of company strategy and is expected to analyse figures and implement recommendations based on these findings with the most profitable outcomes, the financial management often managing and leading a team through difficult periods including month end, year end and annual budgeting, a Finance Director would have excellent communication skills with all levels of staff, often having to work with various departments to help them plan and manage their own budgets. Division Heads: 1. Division Head of Secretariat: SumarsonoSecretariat is defined as the administrative department of governmental organization(http://www. merriam-webster. com/dictionary/secretariat). The administrative department is usually r esponsible for daily accounting, organizational agenda and of messages from and to the organization. A secretary as a part of the secretariat is also responsible to assist directors. 2. Division Head of Internal Control Unit: Erry Syafruddin This division’s work is to make sure that all the units in the company work in accordance with the predetermined objectives and evaluating work quality of people working in the organization.They also check documents that are related to observed issues filed by the directors as well as preparing appropriate letters of response 3. Division Head of Finance Accounting and Collection: Danang Suryono Finance division head’s task is to solve issues related to finance. The department of finance makes financial policies for the sake of the company and report any error to directors. Finance division head creates the budget plan of the company and forsee any financial chance or problem that the company may face. 4.Division Head of Investment: Syahmirwan This division makes policies and plans on what assets the company should invest on or sell in order to keep the company’s financial attributes strong. The division monitor allthe assets owned by the company and calculate investment risks for the company. 5. Division Head of Human Resources:   Udhi Prasetyanto Deals with the planning and organizing of human capital of the company. Resolves any problems between the workers of the company and file the profiles of individual employees.Is also responsible to consult the workers in relation to their work and any complaints about the company, thus making them in charge to file complaints to the different departments in the company. The division manages the placing of new employees and making sure that new employees are able to do their expected work. Training and internship are also the fields that   human resource department are responsible for. 6. Division Head of General and Fixtures:   Kompyang Wibisana The div ision head of general and fixture have a job to construct the annual work programe for PT .Asuransi Jiwasraya for the year, the head of general and fixtures also have responsibilities to implement administrative affairs public relations and cooperation with other parties, the head of general and fixtures also have to do the storage, distribution and maintenance of equipment items. 7. Actuarial Division Head: Iswardi Division that computes the risk and probability of death, marriage and birth and help insurance company determine their rate based on the statistical observation result.The division makes sure PT. Asuransi Jiwasraya obtain profit from the determined rate of service. 8. Head of Division of Underwriting Retail ; Corporate:   Umi Ratih Underwriting retail is the one who have responsibilities for providing effectiveness and efficient management of all underwriting department, this includes overseeing that the underwriting of all loan types offered by HomeStreet Bank, occur s in a timely manner and in accordance with company and investor guidelines. . Head of Division of Agency Retail ; Corporate: G. Agung Nugraha Susanta The head of agency retail have to be responsible to development as per retail standards and ensuring adherence to timelines, Division of agency retail is a people who is responsible for selling the product of PT. Asuransi Jiwasraya that only in the form of retail and also have to manage all the management of agency retail in PT. Asuransi Jiwasraya. 10.Division Head of Retail ; Corporate Selling:   Fitriansyah The head of retail and corporate selling have a job to watch and coordinate all the governments and staff division of retail and   corporate sales according to the span of control, head of retail also have to coordinate and be responsible for the creation of command updates in accordance with the development of market industry insurance matters relating to strategy (Pattern) Retail and corporate sales. 11.Head of Marketing Di vision:   Leonard Tambunan   Ã‚   The job of the marketing division is to manage product, price, distribution and promotional strategy for the company. This means that the division plans on what products to be made, where it will be marketed, and the price of the product and how to create better company image while meeting the needs of the costumers through the value of the product. 12. Division Head of Information Technology:   Ari Faizal Aliaini The division head of information have a job to oversee the development, implementation, and use of technology throughout the firm.The division head of information technology also have the responsibility to range the information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading firm-wide efforts to improve the effective use of technology, the division head of technology also have responsibilities to provide expertise and support during system upgrade, inst allation, conversion, and file maintenance. 13.Division Head of Pension Fund Financial Institution: Lusiana The division manages the fund specified for the pension fund for the employees that retires from the company due to age, health or disability factors. It ensures that retired employees are given their rights so that they may gain benefit as they have been beneficial to the company during their year of services. In this way, the company continues to make employees feel that they are appreciated. In general, Division Heads are responsible of supervising management staffs properly.They are expected to be in charge of interpreting regularizations into policies that the division should follow in their activities. Division Heads are also in charge of making necessary changes and proposing plans regarding their divisions in a way that will help the division to develop. One of the jobs of a division head is to be a leader for the people who work in the division. Therefore, a division head should be able to aid the workers, oversee and evaluate their work and give proper feedback to the workers. Other than that they are responsible to create a good relationship between the division and customers in general. http://www. bestsamplejobdescription. com/director-job-description-2/division-director-job-descriptio/) Regional Managers: 1. James Tomasoa Jakarta I Regional Manager 2. Saripudin Bandung Regional Manager 3. I Nyoman Surata Semarang Regional Manager 4. Eddy Susanto Surabaya Regional Manager 5. Libertus Ompusunggu Makassar Regional Manager 6. Bachruddin Manado Regional Manager 7. Novi Rahmi Palembang Regional Manager 8. Sulik Harsono Malang Regional Manager 9. Jumino Balikpapan Regional Manager 10. Karmanto Pekanbaru Regional Manager 11. Dafras Jakarta II Regional Manager 12. Dwi Laksito Pontianak Regional Manager 3. Rotua Pasaribu Medan Regional Manager 14. Adi Susanto Denpasar Regional Manager 15. M. Idris Cirebon Regional Manager 16. M. Arifin Yogyakarta Reg ional Manager 17. Supardi Sudiro Jakarta III Regional Manager Regional managers are responsible for driving sales in the area of their responsibility through good leadership, customer-relationship and strategies. In businesses where the product is in the form of goods, they are responsible for merchandising of the business, but as PT. Asuransi Jiwasraya is a service company, regional managers are not expected to be responsible for merchandising.Regional managers must be able to communicate the company’s goals to each individual stores in its region. They also have to monitor that all activities are done in accordance with the regulations of the company and that all conduct meets the expectancy of the corporation. (http://www. paper-source. com/jobs/Regional-Manager-Job-Description. pdf) 6. 0   COMPANY MOTIVATION Every company must have a goal that needs to be achieved, to do that every company have to be capable of using all of resources that the company has including human resource. Human resources are very important on every step that the company has made.The success of the company   is depends on its performance. The performance of the workers inside the company depends on: personality and ability, task difficulty, resource availability, working conditions and chance or luck. But besides that, another important factor that contributes to performance is the motivation given by the company to its workers is given by the company. One of motivation that is given by PT. Asuransi Jiwasrayal is   by   providing the compensation monetary. Compensation monetary is a motivation that is given by the company by   giving the   employees a reward in the form of money.And   the result is, PT. Asuransi Jiwasraya has successfully gaining the performance of the workers. PT. Asuransi Jiwasraya also can motivate the employees by making many events that can allows relation of employees to grow. So by making many events between the employees it can gaining t he sense of belonging of the customers. PT. Asuransi Jiwasraya have a program called â€Å"management performance system†   the goal from making this performance management system is to measure the performance of the workers work, and   the result is that the employees on PT.Asuransi Jiwasraya not yet giving the best of their performance. The desire for the employee’s to achieve the goal of the company are still small, because of that reason PT. Asuransi Jiwasraya is motivating employees by giving a job enlargement to the employees. By giving the job enlargement it can make the employees to dedicate more effort into their jobs, So it can make the employees feel that they have to achieve more   than what the company has expected, so it make a good motivation for the employees, and also give a good impact for the company performance because the employees will act in the company's favor. . 0 Company’s strategic management process 1. Identifying the companyâ⠂¬â„¢s current mission, goals and strategies: Company’s mission: Provide certainty, security and convenience through the use of competitive and innovative solution to customers in need of insurance and financial planning. The company’s current goal is to be one of the top five biggest insurance company and to in long term becomes a globally known insurance company. 2. Identifying external factors: Opportunity and threat:The opportunity that arises for companies in insurance service providing business for the year of 2013 is the trend of increasing number of people purchasing insurance online. The threat faced by the companies is the fact that insurance company often mis-sell their product. This means that an insurance company might have sold their product to people who really does not need the product. Another threat faced by the company is people’s negative attitude towards insurance company, as claiming any compensation is assumed as a complicated process. 3.I dentifying internal factors: Company’s strength: 1. The company has been established for a long time, so it has a strong fundation 2. It is a well-structured company and jobs are defined clearly for everyone in the company allowing them to focus on their individual task, thus developing professionalism 3. Strong relationships between the company’s employees 4. Has won awards that may increase its credibility in the eyes of potential market including a â€Å"Best Life Insurance† award 5. Has established connection with other trusted companies 6. PT.Asuransi Jiwasraya has gained its customer’s loyalty as proven by its award in 2005: â€Å"Indonesian Customer Loyalty Award† Company’s weaknesses: 1. The company’s background theory, the Max Weber theory of management results in the loss of flexibility. 2. The company is very oriented towards satisfying a limited group of people which is Indonesian people that everything is established in a strong Indonesian culture. 3. The lack of promotional effort 4. The company has yet to utilize technology in its benefit to its maximum potential Formulating strategiesThese are the strategies used by PT. Asuransi Jiwasraya: The current strategy applied is new product development, improvement of the quality of human resources and investment on information technology. 1. New product development. The company continues to create new products that serve the needs of the customers better. For example, in the year of 2012, the company created 5 traditional products and 2 â€Å"unit-linked† products which are claimed to be more flexible as the customer can take fund out and invest more fund after 6 months of the first investment. http://www. jiwasraya. co. id/detailberita. php? id=486&lang=id) 2. PT. Asuransi Jiwasraya tries to penetrate market of different segment. The company continues to grow but as the target of increase is not reached, the company expands its area of srvice by targeting new market segment which is of the younger group of people. The insurance company produces new roduct that brings benefit especially to students. (http://keuangan. kontan. co. id/news/kinerja-jiwasraya-meleset-dari-target) 3. Improvement of quality of human resources . Utilization of technology in the organization for example the establishment of the e-procurement (online purchasing of insurance) by the company (http://systemloverz. wordpress. com/2012/12/14/penerapan-e-procurement-untuk-mewujudkan-good-corporate-governance-di-bumn/) 5. Increasing the number of agents in the organization 6. Establishing and maintaining beneficial relationship with other companies 7. Gain positive reputation through different charitable actions The company has a good strategic management process.The flaw to the strategy is that the company is very focused on its goal of reaching more premium and of creating better quality products that the company seem to neglect the fact that promotion is an important part in business. The company needs to increase its budget on advertising and its frequency of advertising. They need to establish ways for target market to find out about them rather than letting the target market find them by chance. This is also true as some people makes their choices based on the fact that the company